Water is an increasingly rare commodity. That's why a responsible use of water becomes more important than ever. Sydney Water is aware of this responsibility as a water supplier in Sydney and for over an area of more than 12.000 km2. In order to continue providing a world class service to its customers, the company needed to update its billing processes to optimize their workflows and to provide its customers bills, which are easy to understand. That´s why Sydney Water decided to act and replaced the outdated system with a modern and flexible billing platform, together with SAP.